Recognition results, conversation summary, subject of the request, emotions, customer problems or quality rating can be transferred to CRM or API. After the call, you can create tasks, change the status of the request, record the result of the conversation or transfer the next action. A link to the conversation recording or data about the recording can be transferred to CRM — customer card or external system. For more complex scenarios — an extended version of the Chrome Extension can be used, which can be downloaded from the LiraX website. This approach allows you to quickly launch integration where classic API integration is too long, expensive or technically limited.

All branches of the company — regardless of city or country, manage corporate communications. The catalog of Ukrainian software is most comprehensively represented by MIISOFT. A cost estimation for liraX considers required workplaces, lines, GSM gateways, and integrations. To facilitate usage, the company suggests unifying all telephone numbers into a single system. Additionally (features such as group calling), intelligent routing, a unified number plan for remote teams, smartphone functionality, and SIP are available. For client communication, liraX business telephony provides a user-friendly service.

By submitting a request for a presentation on the website — demo access to the program will be granted subsequently.

Text-to-Speech for voice scripts

AI Voice Services encompasses a collection of artificial intelligence-based offerings designed for automatic voice call processing. LiraX Call Center serves as a solution that integrates hardware and software to manage incoming (outgoing), and mixed telephony, automate call processing, monitor operator performance, and enhance customer communication quality. With CRM, businesses can effectively manage a customer database, monitor sales, maintain call histories, generate tasks, and avoid losing potential clients. The Chrome Extension enables integration of LiraX telephony with CRM, websites, and web systems, even in the absence of an API for third-party products. Operators can make and receive calls directly through the LiraX web phone without requiring a separate softphone. Lira Softswitch features an integrated programming language (allowing the development of new applications and integration with SQL as well as external services that utilize http), https, tcp, ws, and wss protocols.

Testing the https://lirax.sbs/ application across various smartphone models, Android versions, mobile networks, and Bluetooth devices is crucial for us. Incoming calls (control of the microphone and speaker), Bluetooth headset usage, and proximity sensor functionality all operate as expected from an ordinary Android phone. Operating over the Internet, the application ensures your corporate number remains accessible wherever Wi-Fi or a mobile connection exists.

Quickly inform employees about important events, emergencies, schedule changes or business messages. You transmit a list of numbers (message text), call script and response processing rules. Who answered, who confirmed the information, who needs a repeat call and who needs to be transferred to the operator. A brief summary of the conversation — customer status, next action, responsible manager and important details without manual listening.

Skills can be assigned to each operator, allowing calls to be routed to those possessing the necessary expertise for specific requests. The operator is relieved from the need to manually transfer data (search for customer cards), or copy numbers between systems. Most users express satisfaction with this system for work and telephony (particularly highlighting the excellent call quality and prompt), responsive support service. The system engages subscribers (delivers messages), listens for responses, and evaluates the outcome. The system autonomously contacts a list of subscribers (broadcasts messages), and records each call’s outcome. Specify the system with which LiraX requires integration — whether it possesses an API, the data that needs to be transferred, and the necessary script to be operational.

Now the integration of LiraX and AmoCRM has become even better In the new version of the widget — we have added work with SMS, stores and the ability to set different statuses Do you have one LiraCRM account, but different departments and need deals to fall into different funnels or statuses? Now you can accept calls by pressing the function buttons on your Jabra headset Continue reading “Events transmitted to Google Analytics 4 (GA4) and an explanation of their meaning” → Let’s consider the key functions that are implemented thanks to this integration

Provides the ability to notify Groups of subscribers with pre-recorded videos or Text messages using artificial intelligence and the built-in text2speech service LiraX combines IP telephony, CRM, call center, integrations and voice AI services into a single system for business. We determine how your calls (operators), CRM, integrations, network work and what tasks need to be automated.

Everything you need for work

If a third-party system does not have an API or integration is too expensive, a browser extension can be a practical way to connect it to LiraX. Call data can be used to improve scripts, train operators, monitor service, and increase conversion. Where customers most often do not receive an answer (where there are repeated calls), which topics require operator training. You can open or create a customer card by phone number, transfer customer data to an operator, or save call history. Integration with websites (callback forms), applications, personal accounts, and internal company web services is possible. The service allows you to manage calls via WebRTC (agreements), and tasks directly from the browser, and also offers call tracking and control functions for small and medium-sized businesses.